Privacy Policy

Privacy Policy for Fugacis Bicycles ApS

Last updated: 22-07-2026 (Version 2026.1)

At Fugacis Bicycles ApS, we respect your privacy and are committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR).

1. Who are we?

Fugacis Bicycles ApS
CVR: 45838048
Nordre Fasanvej 100
2000 Frederiksberg
Denmark
Email: hello@fugacis-bicycles.com
Phone: +45 93 90 35 17

2. What information do we collect?

We only collect information necessary to provide our services:

  • Contact information: Name, email address, phone number
  • Service information: Bicycle model, service needs, repair history
  • Booking information: Date, time, and type of service or rental
  • Payment information: Processed securely through our payment provider

3. Why do we collect your information?

We use your personal data to:

  • Provide bicycle service, repairs, and rentals
  • Communicate with you about your booking or service
  • Send you receipts and service reminders
  • Comply with legal requirements (e.g., accounting regulations)

4. Legal basis for processing

We process your information based on:

  • Contract performance: To deliver the service you have ordered
  • Legal obligation: To fulfill accounting and tax requirements (5-year retention)
  • Legitimate interest: To improve our services and communicate relevant information
  • Explicit consent: For non-essential analytics and marketing cookies

5. Who do we share your information with?

We only share your information with:

  • Payment providers (Stripe, for secure payment processing)
  • Our accountant (for Danish accounting compliance)
  • Authorities (if required by statutory law)

We never sell your information to third parties.

6. How long do we keep your information?

  • Customer order information: Up to 5 years after last service (in accordance with Danish Bookkeeping Act / Bogføringsloven)
  • Contact inquiries: 12 months after ticket closure
  • Marketing & Analytics consent: Until you withdraw your consent

7. Your rights

Under GDPR, you have the right to:

  • Access: Receive a copy of the information we have about you
  • Rectification: Have incorrect information corrected
  • Erasure: Have your information deleted or anonymized
  • Restriction: Restrict the processing of your information
  • Data portability: Receive your information in a structured JSON format
  • Object: Object to the processing of your information
  • Complain: Lodge a complaint with Datatilsynet (Danish Data Protection Agency)

8. How to exercise your rights

You can submit an automated request through our Privacy Rights Portal or contact us at hello@fugacis-bicycles.com.

9. Security

We use appropriate technical and organizational measures (including pseudonymization, IP hashing, and multi-factor authentication) to protect your information against unauthorized access, loss, or misuse.